Welcome to the City Connect Support page!

Here we provide you with the most frequently asked questions regarding the City Connect. You will also find the user manual, terms and conditions for our digital services and other valuable information.

If you need more support, please contact your local sales representative.
We're happy to help!

City M Connect and City L Connect include an innovative Dashboard which allow you to plot room’s IAQ on a screen.

You just need to:

  1. Ensure that the device is connected to internet
  2. Access main menu and go to “IAQ Dashboard”
  3. Use given URL or scan QR code

It depends on the use of the machine and the indoor conditions of the room. The average time for a filter replacement is 18 months since the unit has been installed.

For this purpose, please contact your Camfil representative.

The language can be selected on the main menu. Go to “Language” and choose the prefered one from the available.

Camfil’s City Connect units are plug and play. Remove the unit from its box and connect it to a power outlet.

Enable WiFi connection for updates and data visualization.

See User’s Manual for further details.

The circle provides information related to the IAQ performance of the room based on certain air pollutants levels: PM1, PM2.5 and VOC. Five different ranks have been defined (from lowest to highest IAQ):

  • Poor
  • Fair
  • Average
  • Good
  • Excellent

Ensure that the WiFi network is available and then:

  1. Check whether the WiFi Access point and password are correct.
  2. Reset the purifier WiFi and connect again.

See User’s Manual for further details.

If none of the above works, please contact you Camfil representative.

Go to “Wireless network” and:

  1. Check the device is connected to Internet.
  2. On the same menu, check the cloud conection is enabled (cloud icon must apear next to the network name).
  3. Reset the unit and try to plot the Dashboard.

If the problem persists, contact your Camfil representative.

Ensure that the alarm from the Fan is not activated (if so, follow the instructions given).

Contact you Camfil representative.

No, City M Connect and City L Connect are solely designed for indoor environments.

Each unit is equiped with two Combi Activated Carbon & HEPA certified filters for removing main air pollutants (PM and VoC).

All Camfil HEPA filters are individually tested and certified in accordance to the latest EN1822 test standard with and efficiency of 99,995% (MPPS).