Customer Service Manager

About Camfil

As a market leader in high-quality clean air solutions, Camfil provides commercial and industrial airfiltration and air pollution control systems that contribute to a healthier workplace, improvedproductivity, and a cleaner environment. We believe that the best solutions for our customers are alsothe best for our planet. Camfil operates with a customer-focused, creative approach and an informalculture where autonomy, freedom, and trust are central. You will join an innovative and open workenvironment where colleagues support and inspire each other.

Job brief

As a global market leader in “clean air solutions” we’re constantly investing to accelerate ourmomentum. That’s why we’re looking for a Customer Service Manager to provide excellent customerservice and to promote this idea throughout the organisation. The goal is to keep the departmentrunning in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention.If you have strong leadership skills and a passion for delivering excellent customer service, we wouldlove to hear from you!

Essential duties and responsibilities on the job

• Improve customer service experience, create engaged customers and facilitate organicgrowth.
• Take ownership of customers issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep accurate records and document customer service actions and discussions.
• Analyse statistics and compile accurate reports.
• Recruit, mentor and develop customer service agents and nurture an environment wherethey can excel through encouragement and empowerment.
• Control resources and utilise assets to achieve qualitative and quantitative targets.
• Maintain an orderly workflow according to priorities.
• Overseeing general office operation/ Managing staff.
• Assessing staff performance and provide coaching and guidance to ensure maximumefficiency.
• Ensure the smooth and adequate flow of information within the company to facilitate otherbusiness operations.
• Maintain customer satisfaction by providing problem-solving resources.

Skills crucial to success in this role

• Bachelor’s Degree.
• Proven working experience as a Customer Service Manager.
• Proficient in MS Office.
• Excellent knowledge of management methods and techniques.
• Proficiency in English, Dutch and French.
• Working knowledge of ERP software, databases and tools.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• An analytical mind with problem-solving skills.
• Positive dynamic mindset.

What we offer in return

After an extensive integration phase, you will experience challenging and interesting work in a globally active, dynamic, and expanding company. You will have the opportunity to assume responsibility for your work and make independent contributions, obtain new skills, and develop yourself professionally.

In addition, you can expect to grow personally with your job. Although we are an international company, we view ourselves as part of the Camfil family and strive to earn the long-term loyalty of our employees, which is why we value a great deal of flexibility in career development.

We are committed to integrating our employees according to their own strengths and to promote and encourage them individually. Together with us, your strengths and capabilities will determine your role and path at Camfil BeLux.

• A challenging job within an international environment.
• Extensive training and guidance to further develop your career.
• A job function in which you can make a difference.
• A competitive remuneration package including extra-legal benefits.
• Company car with fuel card, smartphone, and laptop.
• Health insurance, group insurance and dental plan.
• Meal vouchers (€8) and eco vouchers (€250 per year).
• 12 additional ADV-days with a 40-hour workweek.

Interested?

Send us your CV and motivation letter and join our team to help us deliver outstanding Customer Service in the Belux!